Delivery & Service Activation Policy

VidyaCRM is a software service (SaaS). Nothing is physically shipped, so this page explains when and how your service is delivered after payment.

1. Instant Activation

• Your plan activates immediately once payment succeeds. You are taken straight to your panel and can start using it.
• Login details are sent to your registered email and mobile within a few minutes of payment.
• A payment receipt and GST invoice are available in your account under Plan & Billing.

2. Setup and Data Migration

Where your plan includes setup help or importing your existing student data, that work begins within 1 business day and is normally completed within 3–7 business days, depending on how much data there is and how quickly it is provided to us.

3. Custom Domain

If your plan includes your own website domain, it goes live once the domain's DNS is pointed to us. This usually takes 24–48 hours after the change is made, which is the time DNS itself takes to spread worldwide — it is not a delay on our side.

4. Renewals

A renewal extends your existing plan the moment payment succeeds. There is no interruption and nothing to reinstall.

5. If Something Does Not Activate

If your payment succeeded but your plan has not activated, email support@vidyacrm.com with the payment reference. We fix activation issues on the same business day, and no separate payment is ever needed to complete an activation you have already paid for.

6. Physical Items

VidyaCRM does not sell or ship any physical product. Printed certificates and ID cards produced through the software are printed and handed over by the institute that uses it, under that institute's own policy.